GWS-Desk offers specialized proactive technical support for Joomla. We care that your installation is up-to-date, secure and provide your business with its online functionality 24/7 all year long.

Key Benifits of Outsourcing your Care

• You get top-noth Joomala-support at a clear fixed monthly affordable fee
• Your staff expenditures are reduced by outsourcing your daily care to GWS-Desk.
• You have always highly specialised Joomla support technicians at your side
• You can concentrate on your business while
  we care for and secure your system

Straight Forward Contract & Terms

• No long-term commitment nor yearly pre-paid subscriptions
• Montly subscription at a fixed fee without surprises
• Cancel at will.
• Clearly defined services
• Unlimited Tickets and Joomla Support Requests

Three types of Service Contracts Pro:

		LIGHT	PRO	CORP
	Response Time	1 business day	6 business hours	1 business hour
	Monthly Support Fee	$ 300	$ 380	$ 490
		3 hours/month	3 hours/month	3 hours/month
	What Services are Provided?
*	Installation of Joomla + Extensions (1)
*	Configuration Joomla + Extensions (1)
*	Unlimited upgrades of Joomla + Extensions (1)
*	Daily Database backups
*	Weekly Site backups to remote GWS-Servers
*	Consults on Content and Management
*	Problem Solving + Bugfixing Joomla
	Environmental Scope of Services?
*	Joomla Versions	1.0.xx/1.5.xx	1.0.xx/1.5.xx	1.0.xx/1.5.xx
*	What extensions are covered	All	All	All
*	Is bridged software such as phpBB/G2 etc coverered	special services	special services	special services
*	How many Joomla instalations are included?	One	One	One
*	Professional Ticket Support system available?
*	Is Project Collaboration SW online available for easy communication?	Project Task & Mgt Syst	Project Task & Mgt Syst	Project Task & Mgt Syst
*	What Communication Channels are used?	PTMS/Ticket/Skype/Mail/Screensharing	PTMS/Ticket/Skype/Mail/Screensharing	PTMS/Ticket/Skype/Mail/Screensharing
*	Where are the global offices/representations	SG/NL/RI/USA	SG/NL/RI/USA	SG/NL/RI/USA
*	Business Hours Mo - Fri
	Europe	8.30am - 5.30pm CET	8.30am - 5.30pm CET	8.30am - 5.30pm CET
	Asia & Australia	9.00 am - 6pm SGT	9.00 am - 6pm SGT	9.00 am - 6pm SGT
	North America	8.30am - 5.30pm EST	8.30am - 5.30pm EST	8.30am - 5.30pm EST
	Rest of the world	8.30am - 5.30pm CET	8.30am - 5.30pm CET	8.30am - 5.30pm CET
	How is Time Allocated?
*	How many GBills are allocated per month	12	12	12
*	One Gbill equals how much time spend	15 minutes	15 minutes	15 minutes
*	What happens if an issue takes more than 12 Gbills?	You buy extra GBills	You buy extra GBills	You buy extra GBills
*	At end of month remaining Gbills transferred over	No	No	No
*	How do I know what Gbills/for what has been used	reported on account	reported on account	reported on account
*	Any limits to support requests/tickets	None	None	None
*	What other support options I have	Specialized/Tailored	Specialized/Tailored	Specialized/Tailored
	Proactive Support (no requests!) ?
*	Automatic Security Patches
*	Automatic ugrade within version (1.0.x/1.5.x)
*	Automatic upgrades Extensions
*	Automatic Daily backups database
*	Automatic Weekly backups to remote server(s)
	Response Time any 1st Request?
*	Priority I	One business day	4 business hours	1 business hour
*	Priority II	One business day	6 business hours	4 business hours
*	Priority III	One business day	One business day	6 business hours
*	Priority IV	Two business days	Two business days	Two business days
*	Whate happens if initial response time is not met	One Month Support added to end contract	One Month Support added to end contract	One Month Support added to end contract
	General Conditions & Terms
*	How long is contract valid?	12 calendar month	12 calendar month	12 calendar month
*	What is the billing cycle?	Monthly in advance	Monthly in advance	Monthly in advance
*	Can I cancel the contract at any time?
*	Do you have partial refund for the period of the month remaining in which I cancel?	No	No	No
*	Is site restore from Hacking attempts included?	from backup	from backup	from backup
*	Any additional services provided?	see Specialized Services	see Specialized Services	see Specialized Services
*	What payments methods are supported	2Checkout	2Checkout	2Checkout
*	Do you keep my Card Details?	No! They are with our merchant 2Checkout	No! They are with our merchant 2Checkout	No! They are with our merchant 2Checkout
*	In what currency is billing done	US$	US$	US$
	Monthly Subscription (incl. VAT)	300	380	490
	Important !

1) Commercial extansions need to be provided by clients

Note we always need access to your site as described here