1st July 2010: Developed 815 websites; Servicing Daily 5,100 Websites!

   
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Most FAQ

What if I have more questions?
Please contact us through our form here and we respond asap to your inquiry?
What is a GWS-Webmaster?

A GWS-Desk Webmaster is person who manages a Joomla based website; mediator between web authors and system administrator - ensures that applicable standards such as HTML validity and link liveness are met, optimizes the web architecture for navigability, takes editorial responsibility for the content, quality and style of the site; finds, creates and installs tools to create web content and check consistency; develops and enforces the house style; liaises with graphic artists; provides first level user support.

More about the GWS-Webmaster
Emergency Assist used but still Support Tickets in stock. What now?
Your Packge is valid for one year or until EA/Tickets have been used. In other words if you still have for instance 3 tickets left they will only expire after one year if not used.
Are your services valid for J1.0.xx and 1.5.x?
Yes we serve all versions. We will also server Joomla 1.6 once Stable released.
Can you help us Migrate Jomla 1.0.xx to Joomla 1.5.x?

SURE we can! See our Specialized Migration Packages here

Be invited!

How fast do you respond?
We operate in all time-zones 365/24/7 and react fast. You purchase and we open a Support Request on our Support system and inform you accordingly as soon as we have payment confirmation from our merchant 2Checkout.
Do you Develop or Host Website(s)
GWS-Desk services Joomla-websites and our sister companies within the GWS-Group provide the services you look for: GWS-Studio provides Professional Joomla Multimedia Web Development & Design and GWS-Host provides Specialized CMS Hosting solutions with emphasis on Joomla!
Do you provide only services for by GWS-Studio developed sites?
No, definitely No! We serve per date over 4,200 websites on daily basis from which around 715 are sites developed by our company. We have assisted over 17,500 support requests which also covers support for phpBB3, G2, Virtuemart, Chatboxes, etc
Do you provide Services for Mambo powered sites?
We do no longer provide service to Mambo powered sites as per 1st July 2009. Joomla is simply a better product so we do advise you to upgrade to Joomla!
How difficult is an upgrade from Mambo to Joomla?
This is in principle not difficult at all and depends mostly on the Extensions being used whether they can be reused with Joomla or that replacements are needed. Replacements and upgrades of Extensions are not part of our GWS-Desk Mambo Migration Package but can be performed after analysis and subsequenly agreement on fees for our efforts.
Do you have a money back guarantee?
With our Emergency Assists we will provide all our knowledge to resolve the issues relentless spend time or effort. When we cannot resolve the issue (unless caused by 3rd parties such as hosting/networking/3rd party extensions/site destruction becasue of virus/jacks or acts of God etc etc) within a reasonable amount of time we will provide you a coupon for future use of EA for no additional chages. This is a no cure no pay guarantee effectively!
I like to pay with Paypal but see no Paypal button
Our merchant 2Checkout provides the facity to pay with either your Credit Card or through their Paypal merchant link. This means that you can pay us from your Paypal account as well!
What are your rates in my currency?
Hard to say for us based on your location and currency tio use but we believe you find the Currency Converter on http://www.xe.com very useful to get an answer to your question!
What are your support requirements? What you need from us?
We need full site (super admin) and Control Panel access to be able to provide the services required. A control panel can be Pleask or Cpanel or equivalent. Please review our Privacy Statement here for your peace of mind!
What's your upgrade package?
We do NOT limit the no. # of  upgrades. No definitely NO! We provide the Upgrade(s) in packages or as package for your convenience and Joomla is envolving so fast that many upgrades can be expected over a period of a package term (usually a year). We wait normally though always a couple of weeks before we do the mass upgrade (unless security releases award for a quick upgrdade) so we can be sure that the new releases do not contain bugs or that they are being removed/repaired/patched.
What is OSAM?

Osam stands for Operational Software and Application Management. This is a service we offer in close collaboration with our sister-company GWS-Host.com.

It is a full outsourcing of your Joomla-application, your extensions and your reseller or dedi-server management. Both Applications(s) and Server are managed by Joomla specialized Outsourcing specialists.