We will provide all our knowledge to resolve the issues relentless ithin a reasonable time of the Emergency Assist.  When we cannot resolve the issue (excluded those caused by 3rd parties such as hosting/networking/3rd party extensions/site destruction because of virus/hacks or acts of God etc etc) within a reasonable amount of time we will provide you a coupon for future use of EA for no additional chages. This is a no cure no pay guarantee effectively!

*Our professional support staff are entitled to handle and/or refuse multiple issues in one single incident. This depends solidly on their technical observation on possible relations or occurrences forthcoming from the initial incident. Upgrades, Upgrade related FTP-uploads, etc are excluded from the incident counting. 3rd party extensions are excuded from the package. Hacked or crashed sites need to be restored through the GWS-Desk Restore Services. Problem solving related to/or caused by non-Joomla core are excluded from Ea and you will need to purchase specialized support for these kinds of events. One block of Ea equals one hour support. This email address is being protected from spambots. You need JavaScript enabled to view it.if your are not sure about your coverage in EA?