Many of our clients often return to us for their support, enjoying our professionalism, high skilled technical support and rapid reactions. Single purchases of incident support such as Emergency Assists requires a US$ 55 purchase for 1/2 hour and single support hour fee is US$ 95. By subscribing to our GBill-Support Ticket System you simply save a lot of money and get much more services under these corrective support packages for Joomla::
- 24/7 Access to the GWS-Desk Help-Desk, Ticket Support System and on-your-site problem solving
- Superb support by highly experienced GWS-Desk staff who will be able to help you quickly and resolve issues
- Direct Communication with the assigned specialist and if needed 1:1 communication via Skype/Screensharing
- Control your GBill-spending. We work when asked and estimate time before we start if possible.
All Support requests are time based and time is being deducted on actual time spend for your support request. For every 15 minutes worked by a specialist, 1 (one) GBill will be deducted from your allocated GBill Ticket allocation.
We have handled the past 12 years over 32.500 support request and our stats show that:
- 30% of all requests can be solved within 15 minutes
- 40% of all request can be resolved within 1/2 hour
- The remainder takes one hour or more
For the more severe issues we will analyze the issues at hand, propose a solution combined with an estimation of time and costs involved and inform you if we will resolve this within the scope of the GBill solution or that we propose to move the GBill over to our Project Task and Management System where we will handle the problems with a project team in collaboration with you, our client! In those case a project definition is opened and default project development procedures will be started including order-confirmations and a different payment process.
With all our GBill Support Packages and Support Contracts we provide and install the award winning Joomla! Open Source Creative and Artistic Recognition Awards (J.O.S.C.A.R.S.) Security & Backup suite of Akeebabackup and setup the automated backup to your Amazon S3-account (which is free up to 5GB the first year). We also install the Admin Tools Pro Suite including the WAF-firewall .
- 24/7 Access to the GWS-Desk Help-Desk, Ticket Support System and on-your-site problem solving
- Superb support by highly experienced GWS-Desk staff who will be able to help you quickly and resolve issues
- Direct Communication with the assigned specialist and if needed 1:1 communication via Skype/Screensharing
- Control your GBill-spending. We work when asked and estimate time before we start if possible.
All Support requests are time based and time is being deducted on actual time spend for your support request. For every 15 minutes worked by a specialist, 1 (one) GBill will be deducted from your allocated GBill Ticket allocation.
We have handled the past 12 years over 32.500 support request and our stats show that:
- 30% of all requests can be solved within 15 minutes
- 40% of all request can be resolved within 1/2 hour
- The remainder takes one hour or more
For the more severe issues we will analyze the issues at hand, propose a solution combined with an estimation of time and costs involved and inform you if we will resolve this within the scope of the GBill solution or that we propose to move the GBill over to our Project Task and Management System where we will handle the problems with a project team in collaboration with you, our client! In those case a project definition is opened and default project development procedures will be started including order-confirmations and a different payment process.
With all our GBill Support Packages and Support Contracts we provide and install the award winning Joomla! Open Source Creative and Artistic Recognition Awards (J.O.S.C.A.R.S.) Security & Backup suite of Akeebabackup and setup the automated backup to your Amazon S3-account (which is free up to 5GB the first year). We also install the Admin Tools Pro Suite including the WAF-firewall .
The Support is based on ticket support requests on our system and we provide installation support, upgrades, security checks etc (See tables below) and specific requests for which you file a ticket on our support platform. As long as you have tickets thus time left for that month we provide the proactive support.
Active Security & Backup Support Guaranteed!
Value US$ 70/year!
Akeebabackup Pro
We provide the tools and the setup for your personalized automated backups to the Cloud at Amazon S3 (you own the account) with the powerful Akeebabackup Pro application provided by through the cooperation between Akeebabackup and GWS-Global Web Services
Admin Tools Pro
We install Akeeba's Admin Tools Pro with the WAF-Firewall and the Admin Login Protection to protect you even beyond our high-end pro-active server(s) security suite. See the Akeeba AT-site for all powerful details
Choose your Support
- What Services come with Ticket Support?
- Upgrades of Joomla & Extensions
- Problem Solving & Bug fixing Joomla
- Operational Support & Advise
- Hosting Issues (email/backups/crons/etc)
- (Weekly) Security Analysis & Optimization
- Automated Backups to Amazon S3
- Environmental Scope of Services
- Joomla Versions Supported
- What extensions are covered
- Installation of Bridged sw such as phpBB/Salesforce etc covered?
- Template modifications/setup included?
- How many Joomla installations are included?
- Professional Support System used?
- Where are the global offices/representations located?
- Business Hours Mo - Fri/Sat (Pro)The GBill Pro Package is also supported on Saturday mornings till 12.00 noon in our geographical locations. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
- Europe
- Asia & Australia/NZ
- North & South America
- Rest of the world
- Time Allocation & Gbills (tickets)
- How many GBills (tickets) are allocated?
- One Gbill equals how much time?
- What happens if my Gbills are finished?
- What about reporting on use of GBills?
- Any limits to support requests/tickets?
- What other support options I have?
- Response Time any first Support request?
- What happens if initial response time is not met
- General Conditions & Terms
- How long are the GBills valid?
- Can I cancel the contract at any time?
- Refund not used GBills (cancellation and/or expired)
- Site restore from Hacks included?
- What payments methods?
- In what currency is billing done?
- What if I have more questions?
GBill Lite
- You will need to provide any commercial license access details unless we can use a GWS-commercial license
- Once a week via Cronjob we install on your hosting account
- J1.5/J.25/J.3x
Get your migration/upgrade to Joomla 3.5 offer now!
- AllAll Extensions are covered if they are compatible with the respective Joomla version. Commercial Extension access need to be provided unless we can use our corporate license for an extension
- 1
- We use a highly sophisticated Project Collaboration system that is used as interaction channel between the GWS-Team and the Clients. This is located at https://gws-projects.com and you get access here when you sign up
- SG/NL/DE/USA/ID
- 8.30am - 5.30pm CET
- 9.00 am - 6.00pm SGT
- 8.30am - 5.30pm EST
- 8.30am - 5.30pm CET
- 10
- 15 minutes
- Purchase 10 new Gbills
- In your client area of your account
- None
- Contracts/Specialized/TailoredMany of our clients use our GWS Webmaster Outsourcing Services where we Manage and Maintain your Joomla web site.
- 12 hours maxWhen the Assist is considered an Emergency Assist by the Supervisor on duty we will attend to any issue within 45 minutes after receipt of the Request for Assistance on our system
- Full refund
- Gbill's used or 6 month's
- Paypal/Wire
- USD $
GBill Pro
- You will need to provide any commercial license access details unless we can use a GWS-commercial license
- bi-weekly via Cronjob we install on your hosting account
- J1.5/J2.5/J.3x
Get your migration/upgrade to Joomla 3.5 offer now!
- AllAll Extensions are covered if they are compatible with the respective Joomla version. Commercial Extension access need to be provided unless we can use our corporate license for an extension
- 1
- We use a highly sophisticated Project Collaboration system that is used as interaction channel between the GWS-Team and the Clients. This is located at https://gws-projects.com and you get access here when you sign up
- SG/NL/DE/USA/ID
- 8.30am - 5.30pm CETOur GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
- 9.00 am - 6.00pm SGTOur GBill-Pro clients are served Saturdays from 9.00 am - 12.30 pm. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
- 8.30am - 5.30pm ESTOur GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
- 8.30am - 5.30pm CETOur GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
- 15
- 15 minutes
- Purchase 15 new Gbills
- In your client area of your account
- None
- Contracts/Specialized/TailoredMany of our clients use our GWS Webmaster Outsourcing Services where we Manage and Maintain your Joomla web site.
- 8 hours maxWhen the Assist is considered an Emergency Assist by the Supervisor on duty we will attend to any issue within 45 minutes after receipt of the Request for Assistance on our system
- Full refund
- Gbill's used or 6 month's
- Paypal/Wire
- USD $
+1 Upgrades of Joomla and extensions that are actually (mini) migrations (to be designated as such by the GWS-Team and/or extension developers are excluded from the service. For this you will need to request a quote as an additional service.
Note: we always need access to your site as described here
24/7 Professional Ticket Support
The GWS-Developers and their support Team are professional, helpful, highly skilled and friendly. Highly recommended!- Mike Ketcham - Staccatto Brands
GWS-HOST.COM
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